Refund & Cancellation Policy

Effective date: [EFFECTIVE DATE]

Pricing at a glance

First year	$720, billed once at checkout ($60/month for the first year, billed annually)
Renewal	$1,490 per year, billed automatically on each anniversary until you cancel
Renewal reminder	Email at least 30 days before each renewal

14-day refund

If you’re not satisfied, request a refund within 14 days of any annual payment (your first payment or a renewal) and we will refund that payment in full. There are no questions asked and no forms to fill out.

To request a refund: email hello@researcherstoolbox.com from the email address on your account, or reply to your payment receipt.

Refunds go back to your original payment method, usually within 5–10 business days, depending on your bank. When a refund is issued, the subscription for that year ends. If your website had already launched, it is taken offline, and you can still request your domain as described below.

After 14 days, annual payments are non-refundable, except as required by law or as described in our Terms of Service (for example, if we end the service without cause).

Cancel anytime

• Online: use the “Manage subscription” link in any receipt or renewal reminder to open your secure Stripe billing portal, then select Cancel plan.
• By email: write to hello@researcherstoolbox.com and we will confirm the cancellation in writing within one business day.

Cancelling stops future renewals. Your website stays live until the end of the year you’ve paid for.

Your domain and website after cancellation

When your subscription ends, your website is taken offline. Within 60 days after that, you can ask us to:

• transfer your domain to a registrar account in your name, free of charge; and
• return any files you sent us, such as photos or your CV.

The website itself, including its design, code, and the text we wrote, remains the property of Digital Era Hub, so we do not provide copies of site files. See Section 9 of our Terms of Service.

Registrar rules may delay a domain transfer for up to 60 days after the domain was registered.

Questions

hello@researcherstoolbox.com · Digital Era Hub (Researcher’s Toolbox), 565 Metro Place S., Suite 300, Dublin, OH 43017