Frequently asked questions

We used only public, professional information: your publications, institutional profile, grants and public talks. Building the preview first means you can judge real work instead of a sales pitch.

Only people with the private link, which we send to you alone. Previews are hidden from search engines and clearly labeled as unofficial previews.

Use the “Remove this preview” link at the bottom of the preview, or email hello@researcherstoolbox.com. We delete it permanently and won’t contact you again about it. Unclaimed previews are deleted automatically after 90 days.

That happens with public data. Duplicate names and outdated profiles are common. Once you claim the site, tell us what to fix and we’ll correct it before launch.

Personal professional websites are common among faculty and generally allowed. Some institutions have rules about using their name and logo. That’s why we never use institutional logos and always describe your affiliation factually. If you’re unsure, check with your communications office.

No, it complements it. Your site links to your official profile, and your profile can link back. Together they make your record stronger and more consistent.

Usually your full name, such as janedoe.com. If it’s taken, we suggest close alternatives like drjanedoe.com or janedoemd.com, and you choose.

We register, manage and renew it for you as part of your subscription, so there are no renewals or settings for you to handle. If you cancel, we transfer it to you at no cost.

Your site stays live until the end of your paid year. After that, it is taken offline and we transfer your domain to you at no cost. Site files are not included.

We do. The design, code and the text we write for your site are our work, and you have a license to use them while you subscribe. Your domain name and anything you send us, such as photos or your CV, are yours.

Yes. Tell us when you claim your site.

AI assistants such as ChatGPT, Perplexity and Gemini answer questions using information from the web. They are more accurate when there’s a clear, authoritative, well-structured source. We build your site to be that source: machine-readable structured data, a consistent identity across ORCID, PubMed and Google Scholar, and an llms.txt summary.

No, and be wary of anyone who promises that. We guarantee your site follows current best practices for search and AI-readiness. A site on your own name typically becomes a top result for searches of your name, but we can’t control third-party systems.

New publications are added automatically. For anything else, such as a new role, award or talk, use the Request a Change form. Most updates are live within 5 business days.

Normal professional updates are unlimited. Major redesigns or entirely new sections are quoted separately.

You don’t need to; that’s what we’re for. Every change goes through a quick review, so your site stays consistent and error-free.

No. Everything works online. But if you’d like to talk, you can always book a call.

Never. Your site presents your research and professional background. We don’t collect or publish patient information, and contact forms say so.

Your contact form can route inquiries wherever you choose, such as your clinic’s appointment line. We recommend directing clinical inquiries to your institution’s official channels.

$60/month for your first year, billed annually ($720), then $1,490 per year. Refunds are available within 14 days of any payment.

Often, yes. We provide itemized invoices and a W-9 on request. Check your institution’s policy.

Researcher’s Toolbox is a service of Digital Era Hub, based in Dublin, Ohio.